Returns

In the unfortunate event of any failure of any item purchased the following will apply: If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return it to you. If you are unable to send it to us we can collect within the UK Mainland for a charge of £15. If we have collected any item which proves not to be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20). If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £6 fee (charged to us by our courier), or ask that the item be returned by the customer directly. We may also be able to arrange collection of faulty goods from outwith Mainland UK - please contact us for a quote.

ALL returns must be authorised by email or phone by Rhythm Base before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.

Consumer Protection:

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (usually £15) if the customer cannot return the goods themselves. These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.